We had a truly terrible stay at The Baboon Room and strongly advise others to look elsewhere. From the moment we arrived, it was clear the room hadn’t been maintained for years. The window didn’t close, so the noise from traffic was unbearable — we didn’t get any sleep.
The room was visibly dirty and clearly hadn’t been cleaned. Furniture was broken, walls were scuffed and stained, and the overall condition of the space was poor and neglected. The shampoo was nearly empty, and we struggled to get hot water in the shower.
When we raised these issues, we were met with nothing but arrogance and denial. The hotel staff refused to acknowledge any of our concerns and no refund or meaningful solution was offered. Communication with the hotel manager was painfully slow and rude.
After having encountered this nightmare, we had no choice but to book a room at another hotel. After we informed them of this did the manager offer to switch us to a different room.
We felt ignored, disrespected, and deeply disappointed. Save yourself the trouble — there are far better places to stay.