2/10 Poor
Aug 5, 2024
This was a horrendous experience. I arrived after midnight, taxi couldn't find the property, called their phone listed on Expedia, no one answered and I ended up staying for one night at a different hotel. When I showed up the next day I was told that my reservation was cancelled and had to make a new reservation at a higher price. Also, I didn't get a refund for my cancelled reservation. The AC in my room was so loud I had to turn it off so that I can sleep. Carpet in the TV area was filthy to say the least. Staff was very nice and the neighborhood is lively.
Moutasem
Moutasem, 3-night family trip
Verified Expedia guest review