This is an amazing hotel, higher priced in the area, so you expect the best. The rooms are nice, beds are wonderful, everyone is very nice and tries to be accommodating. However, housekeeping needs major improvement. When they take your used towels, you expect them to bring back new ones. Every day there were items missing or not refreshed. I had to call when we got back to the hotel at 9pm for towels, wash clothes, bottles water, soap, etc. If you use a glass in the room, apparently you have to wash it yourself as they will not replace it. This is our second stay. Our first stay was right after they opened last year. Same problems, no improvement. They want to be a five star but act like a two star.