Fist off, this property is not conveniently located, and the breakfast was very poor. Basically just cold meats and cheeses. However, the worst part of the entire experience was the hotel’s handling of us having to leave a day early.
The front desk leaves at 1pm, so there is no way of handling issues that may arise. On the morning that we needed to leave, we immediately went to the desk and explained our situation. We were told that it would be no problem, we just needed Expedia to call and okay the refund for the night. However, when Expedia called, the same desk agent told them that he would not allow a refund, and Expedia wanted to escalate it to management. As we left, the front desk assured us that it would be taken care of (did not make sense).
A few days later, we received an email from Expedia stating that no refund could be issued in reference to the cancellation policy. But, the cancellation policy referenced did not match what is listed in the hotel’s website.
I’d stay far away from Relais Modern.