Just book somewhere else. This is like student digs, and the AI approach is not for me, I prefer the personal touch, especially if things are not right such as: No milk for tea or coffee no additional toilet rolls, and isolated cold water tap in the bathroom, just for starters. It's a poor relation to a hotel/motel and when you complain, as we did, the AI response is a set patter that is no use. When we eventually got transfered to a real person the next day, they explained that they don't provide milk for tea or coffee. Then offered us a late check out. I didnt want anything from them other than a cup of tea, in a room that had cups a kettle, water and a tea bag. None of which were any use at all without the simplest of additives - the milk. It's the little things that let a place down, but this place did it in spades. We won't be using Bob W again, even though after my complaints they offered us discount to return. I dont want money off, I dont want money back, I just wanted a decent place to stay, and this was dreadful. I dont usually leave reviews, so read into that, what you will. My advice is look elsewhere .