2/10 Mediocre
8 sept. 2025
Unacceptable
Over the years we have regularly booked overnight stays using a range of property types and standards. We have never been so shocked by the service provided and genuinely believe it is essential we share our experience to enable others to make an informed decision and hopefully encourage the owners to improve the management of their property which has the potential to be superb. We do not have unreasonable standards and acknowledge that lower star ratings and lower prices are reflected in the service you will receive but it shouldn't impact the basic requirements for an acceptable overnight stay. Our photos show some of the issues but unfortunately there were many more. There were so many spiders, cobwebs and dust that it was necessary for us request use of the vacuum cleaner before we could settle, surprisingly there was no apology or offer of assistance. The floor was too dirty to be able to take our shoes off and the remote was filthy, there was actually visible mould on it. Only one light bulb worked, the blinds were poor fitting and broken. The sinking mattress had only a poorly fitted sheet that was inside out, no mattress protector used. The bathroom was also unclean with more spider webs and spiders, one actually around the handle of the toilet brush. I could continue but I'm running out of characters. I will add that in the morning the entire water supply stopped, we had no explanation only a brief, "sorry but no water" from the host as I left the waterless bathroom
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