We booked Soggiorno Primavera for a Business trip. On the day of arrival, there was a pile of rubbish outside the place and once passed the rubbish, rung the bell, we were greeted by a gentleman on the stair as there was no reception area on the ground floor. The 'Hotel' is located on the first floor. The gentleman made us pay for our rooms for three nights first and then gave us keys to the room. I went to the room and there was no facility (lavatory). I went back to the gentleman i queried, in which he said it was stated on the website. I checked the website and couldn't locate it. So i stayed in a very cramped room with shared toilet down the corridor. For the three days we stayed we saw none. There was NOBODY around and no staff, unlike what is been mentioned on their website. The toilet was NEVER Cleaned in the three days we stayed. It was a traumatising few days and i will NEVER go back and would never recommend it. It is not a B&B Hotel it is rather a Hostel as it is stated on its outside door with golden plaque. Save your money and book somewhere else, it is not worth the amount we paid (over £220).
A very disappointed customer, from the lack of staff engagement, cleanliness and shortage of facilities.
Finally, the reviews on the website cannot be genuine, what is been described it is not TRUE!
