Amueblamiento personalizado y decoración personalizada
Higiene
Ducha
ArtĆculos de tocador gratuitos
Toallas
MƔs
Servicio de limpieza diario
Cargos y polĆticas
Depósitos reembolsables
Antes de hacer el check-in, se solicitarÔ un depósito por daños de ZAR 300.
Extras opcionales
El desayuno completo tiene un cargo adicional aproximado de ZAR 175 para los adultos y de ZAR 175 para los niƱos
Piscina, spa y gimnasio (si corresponde)
No se permite que los niños menores de 16 años usen la piscina sin la supervisión de un adulto.
PolĆtica
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrĆan no ser adecuados para niƱos; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.
My stay was horrible. I complained about the bed not comfortable keep moving while sleeping. And the photo to be covered as it was not making my sleep. Nothing was done or attended. Towels were not in the room. Breakfast made milk was sour or made me to have stomach problems. Shower gel not replaced. It was not a good experience to be in that hotel, i fell i need a refund for such experience. No phones in the room need to go all the way down to complain or say your need. Air-conditioned not working accordingly bad service from the staff. Taking too long to solve the problem or not even solve it. Staff don't show remorse about the service the provide. I will never recommend that hotel. It must be close period. Problem to be resolved the increase. The worse one their are aware of the water problem they don't even tell us. Yesterday i did not have water to bath or toilet. It was bad. I asked to be assistance of second option which was done around 10pm when i was even asleep. My birthday turned to be horrible. I went to relaxing bad it was like a war. I need to be refunded for waist of my time and vacation in that horrible horror hotel.
After check-in, we were taken to a room that was full of cockroaches. We complained and refused to sleep in the room. Then we were taken to another room, but it was in such poor condition, and we also refused to sleep in because it wasn't worth the money we paid. We were then taken back to the original room, but they used doom to dispatch the cockroaches. The room smelled so much of doom that my husband slept with a blocked nose as a result of the doom odour.
There was so much noise with loud music and the TV in the chilling room was also very loud. I didn't enjoy my stay and wished I could get a refund.
It seemed everyone at front-desk didnt know anything about basic etiquette from attending to customers to not being available at the front for minutes on end or not answering the phone. Our towels were not replaced and when i asked i only got one towel. Then i asked about bath soap only to be told that no soap is provided. this is the first hotel where there is no bath soap provided that i have visited in the whole world.
The place is not exactly as advertised. Its delapitated and needs maintenance. The shower does not mix water, the water is either too hot or too cold. The drainage system is super slow. The pool is not 100% clean. Also the noise levels from the other side guests, self catering side partying until the morning, was very frustrating
It is a genuine African experience - management is very good. Staff excellent, central & close to hot baths. Security at hotel very good - safe parking.