Unfortunately, we had to leave shortly after arriving at this hotel. Upon entering our room, the hot water took an extremely long time to get even barely warm, the toilet rocked badly, and there was an exposed AC outlet that is a fire hazard. The room also had a strong sewage odor, which was noticeable in the parking lot and stairwell as well.
The staff member who checked us in earlier in the evening was very kind and welcoming, but my experience with the night employee was disappointing. He was condescending and even told me to be quiet while I was trying to explain the situation. During that time, other guests were also complaining about children running back and forth above the lobby, which he claimed to address, but the noise continued.
When I asked if there were any alternate rooms available, I was told no. I explained that I would then need to book another hotel. Only after that did he suddenly say he could move us to another room. By that point, it was nearly midnight, and I declined and requested a refund instead. He continued to argue that a room was now available, but I stood firm on wanting a refund.
I am still waiting on that refund as of now. The poor condition of the room and the dismissive customer service made this an unfortunate experience, despite the friendly check-in staff earlier in the evening.
I wanted to give Red Roof Inn another chance, but ongoing maintenance and cleanliness issues seem to be a pattern across the US.