This Hotel was sild to this new company in 2020, bdfore then it won several awards, snd since won nothing for a good reason.
Checked into our accessable friendly rokm which was up a large grand staircase, down a few strps then up a few wigh only q rokm further away.
The rok. Initially looked nice until you notice the sink was full of facual hair ghe the previous occupant, the shower was dirty, the bed sheets gad dirty narks on(atleast 6)the kettle you'd not touch unless you've had all your jabs!
The so called leisure facilities were not open, upon asking several staff ghe reasons were all different.
Upon checkout i was then asked why i was in that particular room instead if an accessible one, to which she was as baffled as i was because so said all of those type of rooms were empty.
Breakfast was reasonable, very cheap ingredients, 1 sausage, 1 tiny piece of very crispy inedible bacon.
Staff apart from the receptionist on checkout were either rude or uninterested.
Shuch a shame as the building itself could be beautiful again.
Location is good, with easy access into London from Norbiton into Waterloo
My advice is to find another Hotel as ghus will keep going down hill I'm afraid and wouldn't want anyone else to fall for the beautiful building over service