8/10 Muy bueno
7 sept. 2025
Unbeatable Service
The staff at Pavilions are truly who make this hotel shine. As a seasoned traveler, this is the best customer service and hospitality I've ever experienced.
The staff are experts at personalised interactions, remembering small details of what you prefer. They are always eager to please and go out of their way to fulfil any request. This results in an overall feeling that you have your own private team taking care of your every need. It helps that there are only 14 villas on the property. Super commendations to them all!
The reason they (regrettably) lost a star for me is for the food and general upkeep of the hotel. There were many little things that weren't ideal, such as no organised tours or activities and improvements needed on cleanliness and maintenance. As for food, the menu is too large and varied for such a small farm to table restaurant which means quality is affected. Some of the food was really good and some was just ok. The common areas (washroom, yoga room, pool loungers) do not feel deeply cleaned, and our room though the cleanliness was ok, did have some cobweb and dirt build-up.
What I will say is, having had a few conversations with the owners who are often at the property as they live nearby, they are receptive and grateful for our feedback. So hopefully in the future Pavilions can own that 5 star, because they definitely have the potential!
Aleena
Aleena, viaje de 3 noches entre amigos
Opinión verificada de un huésped de Hoteles.com
