6/10 Good
Jan 6, 2025
Disappointing Experience with Poor Coordination an
I booked this hotel through Hotels.com, expecting a seamless experience, but unfortunately, it was far from that. The hotel advertised a complimentary shuttle service, yet none was available upon our arrival. When I called the hotel, I was told they didn’t have a reservation under my name. The representative promised to call back in 10 minutes but never did. I had to call again and was repeatedly told there was no reservation.
After a frustrating back-and-forth, during which I emphasized that I had a paid receipt from Hotels.com, the matter was escalated to the duty manager. The manager eventually found my reservation, but it was listed under Expedia.com. This issue between Hotels.com and the hotel needs to be resolved.
We finally reached the hotel two hours after arriving in the city. While the duty manager offered us an early check-in as a gesture, it felt like the bare minimum given the inconvenience we endured.
The hotel itself is average at best and definitely not worthy of a 5-star rating. It is also significantly overpriced. During our stay, weddings were held almost every evening, particularly at the pool area, making it impossible for other guests to relax there. Perhaps this was due to peak season, but it added to the overall disappointment.
I wouldn’t recommend this hotel, especially given the poor coordination, lack of service, and inflated prices.
Mohammed
Mohammed, 6-night trip
Verified Hoteles.com guest review
