In the heart of Lisbon, Hotel Luena offers a warm welcome with free in-room WiFi and a snack bar/deli. Explore nearby Marquis of Pombal Square or stay close to home with bike rentals, babysitting services, and luggage storage at your fingertips. Top-rated staff ensure your stay is nothing short of exceptional.
When you stay at Hotel Luena, you'll be just a 5-minute drive from Rossio Square and Avenida da Liberdade. Also, Marquis of Pombal Square and Santa Justa Elevator are just a 5-minute drive away. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Arroios Station is 4 minutes and Anjos Station is 8 minutes.
At a glance
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Hotel size
36 rooms
Arranged over 6 floors
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Babysitting*
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Pets
Pets allowed (dogs and cats only, up to 33 lbs per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
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Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–11:30 AM
Snack bar/deli
Traveling with children
Babysitting (surcharge)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Free newspapers in lobby
Luggage storage
Bicycle rentals
Romance packages
Facilities
Built in 2015
Safe-deposit box at front desk
Television in common areas
Banquet hall
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Bathroom emergency pull cord
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Fees & policies
Refundable deposits
Breakage deposit: EUR 40 per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 10 per person
Children & extra beds
Babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pet deposit: EUR 100 per stay
Pets are allowed for an extra charge of EUR 15 per accommodation, per night
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Hotel Luena Lisbon
Hotel Luena
Luena Lisbon
Hotel Luena Hotel
Hotel Luena Lisbon
Hotel Luena Hotel Lisbon
Frequently asked questions
Does Hotel Luena offer free cancellation for a full refund?
Yes, Hotel Luena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Luena?
Yes, cats and dogs are welcome, with a maximum weight of 33 lbs per pet. There's a charge of EUR 15 per accommodation, per night, and there's also a deposit of EUR 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Luena?
Sorry, there's no onsite parking at Hotel Luena.
What are the check-in and check-out times at Hotel Luena?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in is available.
Is there an onsite casino at Hotel Luena?
No, this hotel doesn't have a casino, but Lisbon Casino (7-min drive) is nearby.
What's the area around Hotel Luena like?
Hotel Luena is in Lisbon City Center, a short 4-minute walk from Arroios Station and 20 minutes' walk from Marquis of Pombal Square.
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Reviews
Hotel Luena Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.0
Location
8.8
Staff & service
8.6
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was consistently described as delicious, great, and of decent quality. (15 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Location
Breakfast
Bathroom
Shower
Airport
Subway
View
Coffee
Reviews
Verified
10/10 Exceptional
Apr 17, 2026
Clean room. Small elevator
kenneth
kenneth, 1-night trip
Verified
10/10 Exceptional
Jan 24, 2026
The room was clean, beds were comfortable, staff was very helpful and friendly. Breakfast was very nice and a coffee machine was a star! Highly recommend, and will stay here again.
Yelena
Yelena, 5-night trip
Verified
10/10 Exceptional
Feb 8, 2026
Great boutique Hotel, 10 min by uber to Lisbon center . Lots os small business in the area.
Wonderful service and clean rooms , very well kept.
I totally recommend.
Luis
Luis, 3-night trip
Verified
10/10 Exceptional
Nov 3, 2025
Clean room, great staffs, delicious breakfast!
Aloke
Aloke, 3-night trip
Verified
10/10 Exceptional
Nov 8, 2025
Clean, excellent location GREAT staff!
Ivy
Ivy, 1-night trip
Verified
10/10 Exceptional
Jan 9, 2026
Very clean
The stuff is polite
Feel like home
Jeane
Jeane, 1-night trip
Verified
8/10 Very good
Nov 29, 2025
Nice and very clean ithe nside areas of the hotel. Not the most beautiful and picturesque area of the ciry though.
Sergiy
Sergiy, 1-night trip
Verified
10/10 Exceptional
Oct 29, 2025
Everything was good. Room staff breakfast food. Cannot fault anything in our stay
Paul
Paul, 4-night trip
Verified
10/10 Exceptional
Jul 26, 2025
Staff was wonderful!
ISABEL
ISABEL, 1-night trip
Verified
10/10 Exceptional
Apr 14, 2025
Great boutique hotel with very friendly service. We appreciate the breakfast option as well. Would definitely stay here again!
Cuong
Cuong, 1-night trip
Verified
10/10 Exceptional
Oct 12, 2025
Cute little hotel, pet friendly which was great, gave a bowl and blanket for the dog, cute touch. Only issue was elevator is small. Evening staff and morning staff were super friendly. Stayed one night
Almeta
Almeta, 1-night trip
Verified
10/10 Exceptional
Oct 22, 2025
We didn’t have breakfast because our flight was very early. The staff was great.
Christina
Christina, 1-night trip
Verified
10/10 Exceptional
Feb 28, 2025
Everything ready, friendly Staff clean great breakfast well quit room brilliant
Colin
Colin, 3-night trip
Verified
10/10 Exceptional
Oct 30, 2024
Hotel staff super helpful, hotel and room clean and well looked after and great breakfast
Matthew
Matthew, 3-night trip
Verified
10/10 Exceptional
May 29, 2025
The place was easy to find, and in a very accessible location. The rooms, though small, were clean and very comfortable. The breakfast was excellent and the staff were so helpful and friendly. Would stay again.
Kevonne
Kevonne, 3-night trip
Verified
8/10 Very good
Sep 3, 2025
The place was nice but you can smell the sour from the bathroom which is the only complaint I have about the hotel except for that the staff were helpful and polite
chelsea
chelsea, 2-night trip
Verified
10/10 Exceptional
Jul 19, 2025
Property was perfect, clean and modern. Staff very nice especially Kayo (hope I spelt his name right).
Would highly recommend this hotel for city travellers as the cost of uber to centre is approx €6
Robert
Robert, 7-night trip
Verified
10/10 Exceptional
Jun 14, 2025
Perfect for families. Will be back
Pedro
Pedro, 1-night trip
Verified
8/10 Very good
Oct 26, 2025
Room was nice with 3 beds; however, I had to call front desk to connect air conditioning. Breakfast was expensive and limited. The elevator was tiny, only one person and small luggage fit on it.
Bridget
Bridget, 2-night trip
Verified
10/10 Exceptional
Apr 25, 2024
Nice staff and hotel
Aline
Verified
10/10 Exceptional
Jul 19, 2025
Great quadruple family room with kettle and large bathroom. Safe could be larger. Included breakfast buffet was great. Near metro.
Sarah
Sarah, 3-night trip
Verified
10/10 Exceptional
May 13, 2025
Excellent service.
Alexis
Alexis, 3-night trip
Verified
10/10 Exceptional
May 18, 2024
Rooms are small but it was clean and the staff was very friendly
Nicole
Nicole, 2-night trip
Verified
6/10 Good
Jul 27, 2025
Nice staff, breakfast was of decent quality. Room ventilation and cooling was abysmal, the room was also really small and cramped.