2/10 Mediocre
27 abr. 2025
Nothing like the photos. Would not stay again.
My fiancee uses a wheelchair and I made sure they were aware of this during the booking process. The disabled access is through a dirty fire escape and takes you in to a disgusting room piled high with black bags of dirty laundry which on one occasion was piled so high we couldnt get through without moving them.
Then we find out they had booked us in to a room accessible only by stairs and we had to wait whilst they found us a different room.
The room we were given was on the top floor which shouldn't have been an issue as they had a lift. However the lift is in such poor condition that my partner dreaded using it every time. It made very strange sounds and the display inside doesn't work.
The room didn't look anything like the pictures online. The paint was chipped and falling off, the ceiling had cracks, the glass bathroom shelf had at some point fallen off in the past and instead of replacing it they just left it on the floor behind the sink. Very poor condition overall.
The room was a little chilly so we decided to close the window, only to find it didn't close properly because the framework was broken.
The rest of the hotel corridors looked like they hadn't been updated in 50yrs, with similar issues to the room.
I made sure to get photo and video evidence of the issues as i was going to discuss them with the receptionist when leaving the hotel however on checkout he didn't even ask if we'd enjoyed our stay so i didnt bother. Deciding to leave this review instead.
R
R, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
