Hotel in a terrible state of disrepair in parts. Our room was right at the very top, and the lift was out of order( found out thats been for quite a few months, hallway smelled musty/mouldy as did room. Lots of mismatched patches on walls, cobwebs, and bathroom smelled foul- which was the shower drain. Definitely, the rooms and hotel are not like photos on this or their own website. Went down to see if we could move/ voice our concerns, which we couldn't but it would be past to management, same thing the following morning, and again at checkout. Still wait on some response from management. Apart from being lied to by 3 reception staff, other staff members were brilliant. Photos below. And complaint going to Bespoke hotels