Hotel Alma is a great choice for a stay in Almaty. You can relax at the steam room, work out at the 24-hour fitness center, or unwind with a drink at the bar/lounge. Other highlights include an indoor pool, a terrace, and a garden.
Languages
English, Russian
At a glance
Hotel size
34 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: noon
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Children
Up to 2 children (7 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite extended parking
Onsite parking limited
Free offsite parking nearby
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
Bar/lounge
24-hour room service
Water dispenser
Traveling with children
Children stay free (see details)
Children's menu
What to do
Pool table
Foosball
Table tennis
Working away
Conference space (1948 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
Built in 2007
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
24-hour fitness center
An indoor pool
Steam room
Banquet hall
Accessibility
Elevator
Accessible airport shuttle
Room amenities
Be entertained
LED television
Cable TV channels
Home comfort
Air conditioning and heating
Minibar
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Freshen up
Deep soaking bathtub
Free toiletries
Hair dryer
Stay connected
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe
Special features
Dining
RIBS BAR - This bar specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately KZT 3500 for adults and KZT 3500 for children
Airport shuttle service is offered for an extra charge of KZT 7000 per vehicle (one-way)
Children & extra beds
Rollaway beds are available for KZT 10000.0 per day
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Hotel Alma Hotel Almaty
Hotel Alma Hotel
Hotel Alma Almaty
Hotel Alma Hotel Almaty
Hotel Alma Almaty
Hotel Alma Hotel
Frequently asked questions
Does Hotel Alma offer free cancellation for a full refund?
Yes, Hotel Alma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Alma?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Hotel Alma?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Alma?
Yes, there's free self and extended parking. Parking spots may be limited.
Is airport shuttle service offered by Hotel Alma?
Yes, an airport shuttle is available. The charge is KZT 7000 per vehicle one-way.
What are the check-in and check-out times at Hotel Alma?
Check-in start time: 2 PM; Check-in end time: noon. Check-out time is noon.
Is there an onsite casino at Hotel Alma?
No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.
What is there to do at Hotel Alma and nearby?
Hotel Alma has an indoor pool and a 24-hour fitness center, as well as a garden.
Does Hotel Alma have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Alma like?
Hotel Alma is in Medeu District, a short 17-minute walk from Dostyk Plaza and 14 minutes' walk from Colibri.
Hotel Alma Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Good
Sep 3, 2024
SACHIN
SACHIN, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 29, 2024
Vitalii
Vitalii, 1-night trip
Verified Hoteles.com guest review
6/10 Good
Aug 14, 2024
Room was large with view and air-conditioning
SACHIN
SACHIN, 1-night trip with friends
Verified Expedia guest review
2/10 Poor
Jun 5, 2024
Issues, issues, issues...
I had to switch room 3 times. In the first one safe was missing. In the second there was something on the bathroom ceiling looking like mold and causing me respiratory issues as soon as I entered the room. The third room was ok, but shower curtain didn't cover all length of bathtub, and water was leaking on the floor. Also they do repairs all night long, move furniture. One night I couldn't sleep at all because of sounds. Breakfast hours can be cut any day if dining area is reserved for a party. Very strange hotel.
Elena
Elena, 4-night trip
Verified Hoteles.com guest review
4/10 Fair
Apr 19, 2024
Cash payment rude staff
Probably the rudest staff experience I’ve had in a hotel. Basic amenities but clean and quiet part of town. They make you pay cash so possibly illegal.
JONATHAN
JONATHAN, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Mar 6, 2024
Very nice hotel for the money
Yan
Yan, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 6, 2024
Very nice, clean and friendly staff
Yan
Yan, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 14, 2023
Very nice and affordable! Attentive staff, perfect location.
marina
marina, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 31, 2023
Great location, great personal
Konstantin
Konstantin, 22-night trip
Verified Expedia guest review
8/10 Very Good
Jul 14, 2023
Good stay
The hotel charges a tourist tax. Otherwise decent hotel.
Verified traveler
1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jun 27, 2023
Takashi
Takashi, 3-night trip
Verified Expedia guest review
4/10 Fair
Jun 26, 2023
Not up to expectations
Aside from one helpful employee, all others I dealt with were indifferent and uninterested.
Whilst, for the cost I didn't expect 5 star, there were far too shortcomings in the facilities.
The location of this hotel is good, but that is all
julian
julian, 3-night trip
Verified Hoteles.com guest review
10/10 Exceptional
May 28, 2023
This place is a joy to stay at....great staff
Robert
Robert, 7-night trip
Verified Expedia guest review
6/10 Good
May 25, 2023
Old hotel near Kok Tobe
Peobably a 2 star rather than 3 star hotel. You get what you paid for i guess. The pipes in the toilet leaked a bit, the air conditioning turns on when the plug is inserted (frayed plug) but remote control does not work. Musty smell from the cupboard. Woemrn carpets. Very near to Kok Tobe gondola station and there are some eating options nearby too.
Li Qi
Li Qi, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
May 2, 2023
We stayed at Alma for 1 week and were pleased with everything. The hotel is very clean, the staff is accommodating, location is fantastic - central to everything, breakfast is delicious. We will definitely stay here again if an opportunity arises.
Natalia
Natalia, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
Apr 29, 2023
My mother stayed at this hotel for about 2 weeks. I am very grateful to all the employees for going above and beyond to help her. Great place and convenient location.
Marina
Marina, 14-night business trip
Verified Expedia guest review
8/10 Very Good
Apr 20, 2023
Everything was OK
Yury
Yury, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 6, 2023
Great location, service and food. We've been there twice and would return again.
Verified traveler
1-night business trip
Verified Hoteles.com guest review
2/10 Poor
Jan 11, 2023
I arrived the airport at 1am and had been told there would be an airport shuttle. There was not. I messaged the hotel by chat and got no reply. I stayed somewhere else.
Edward
Edward, 1-night business trip
Verified Expedia guest review
6/10 Good
Sep 18, 2022
Due to construction, the Resturant was not working. Breakfast was ok.
Mohamad
Mohamad, 2-night business trip
Verified Expedia guest review
6/10 Good
Aug 25, 2022
Benjamin
Benjamin, 4-night trip
Verified Hoteles.com guest review
8/10 Very Good
Jan 29, 2020
Verified traveler
5-night trip
Verified Expedia guest review
8/10 Very Good
Jan 15, 2020
it’s a decent place. Decent breakfast, rooms are decent comfy. The location is great. Near few restaurants and convenient stores and places to visit and see. Overall I enjoyed my time. I stayed there for 5 night. It was great. I recommend to all.
Obaid
Obaid, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 20, 2019
Spacious rooms spotlessly clean. Close to shops and restaurants.