My two-night stay was a study in contrasts. While the property itself is modern and clean, repeated failures in customer service, especially concerning breakfast, made the experience deeply disappointing.
My stay began with a delayed check-in due to a room not being assigned. Although the receptionist was polite and welcoming, the administrative issues continued the next morning. When I went for my included breakfast, the dining staff treated me with distrust, disputing my room number and making me feel dishonest. The problem, which I ultimately had to resolve myself, was an error in their system. So I had to wait for 15 minutes.
The following day was even more frustrating. I went to the reception desk at 10:18 AM to find it unattended. After a few minutes, a staff member appeared and informed me that I had missed breakfast, stating the cutoff was 10:15 AM. This contradicted the 10:30 AM time I was given at check-in. My request was politely refused, and no alternative was offered.
It's a shame because the hotel has potential,featuring a pleasant bar and balcony. However, my single room did not live up to its advertisement. It was missing the promised slippers and laptop safe, the WiFi signal was very weak, and the TV was mounted in an impractical position, Otherwise it was really clean.
Overall,a hotel is defined by its hospitality. While issues can arise anywhere, this hotel handled them with a lack of professionalism. Because of the poor service, I would hesitant to return.