After reading reviews about late-added costs upon check-in and witnessing customers in line ahead of me complaining about the same, I had some trepidation. In the end, I ended up paying exactly what hotels.com charged me, but only after a lengthy and confusing explanation at check-in about the $29 daily credit upcharge, from which you can deduct your breakfast charges, etc. This lead me to believe I'd be charged over what I'd agreed to with Hotels.com, which I went along with as I had no other options after a long day of travel. They told me that "all hotels in NYC do this"- this is not true, only about a third of those that I stayed in do, usualy the lower-price options like this one. At any rate, it all worked out in the end, and to my surprise the final bill was the hotels.com rate. Room was quiet- on 20th floor- but parts of the bathroom were falling apart (towel rack detaching from wall, shower nozzle loose, etc). Bed was comfortable, room very small but ok. Room generally clean, staff pleasant. Overall, an acceptable, but not spectacular, stay.