There are 2 things i can say were great. The location and the restsurant food.
Reception staff had no customer service savvy at all, restsurant staff young and hardly trained, but at least tried.
The room we were given was at the back of the hotel on the top floor and resembled a broom.cupboard. Dusty, shabby, poorly lit, missing enamel on the bath, broken springs in the bed and hotter than i could beleive to be possible. We had to chase for a fan in 30 plus degree heat, told we could have one small one, and ended up having to buy another one ourselves. House keeping was lacking.
The hotel has the potential to be fantastic, if they'd only renovate!