2/10 Mediocre
4 ene. 2026
No where near a 4 star hotel. There was a bad smell on the floors and even worse in our room that had a smell like ammonia. The room had clearly dirty bedsheets and towels. The tapestry was peeling from the wall and there were clear moisture damage.
The bed was also hard as a board.
We went to the reception to complain and did get a new room without any issues. But there was no conversation no apologies or anything. The new room was only a little better.
It was less smelly and the bed was better but the sheets and towels still har clear spots. We tried to change towels a few times but had to accept that it was just not possible to get clean towels at this “4 star” hotel. Even towels they told us were “completely new”.
There is no sound isolation. You can hear every word of people in the hallway and even the bass from the rooftop bar (our room was on the 3rd floor).
Also we had a cockroach in the room.
All in all not recommended!!
Oh and the rooftop bar tried to scam us and asked for 5200 for something that should be around 3500 with the added 10% service charge. My friend just paid on the card machine without checking and they tried to throw out the receipt. But I asked for it so we saw the overcharge. After much discussion they gave us 1000 back.
Remember to check your bills if you go to the bar!
Helga
Helga, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
