2/10 Mediocre
22 ago. 2025
Diry, Dangerous, Rude & dismissive
No coffee or tea in the lobby or room. No lift. Unpleasant staff with no greeting or kindness. The heavy metal doors to the room will pull your back & shoulder out trying to open & close them. They stick * have sharp metal shards sticking out that snagged my new sweater leavins a hole. Pics below. You will hear the loud noise from these doors every time someone comes or goes keeping you up or waking you up. Rooms need repair The people above me banged on these metal doors & the floors all night. I called the front desk @ 2:30 & they told me the desk is closed & open from 7-11 then he hung up on me. Clearly annoyed I had woken him. No problem I couldn't sleep in the room I PAID to sleep in. I C/O the noise in the morning & received no apology or care that I was up all night. Very dismissive & walked away saying they will look at the security cameras Check out was dismissive again. He appeared annoyed I wanted to talk to him about my stay. He didn't ask about my stay or thank me for staying.I brought up the dangerous metal chard on the door that ruined my sweater, the doors that didn't close & the noise from the people above. No appolagy, concern or care. He said he'd review the security. Didn't do me any good 2 days later. I cancelled my third night. This was not Canadian hospitality with kindness & care. It was rude, dirty, dangerous & loud. Not what I would expect in Huntsville.
barbara
barbara, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
