Reflect Nuevo Vallarta - Optional All Inclusive

El hotel está muy lindo y limpio pero la comida es muy mala, poca variedad y con mala presentación, el servicio del personal del hotel pésimo.

Pésimo servicio. Nos vendieron una cosa que no es. Ninguno de los restaurantes que dice que tiene estaban habilitados. Cada día había un faltante diferente: toallas para la alberca, ingredientes para la barra en general, y además sumarle que el servicio de comida podría ir desde los 50min hasta las 2hrs. No volvería a ir a este hotel.

El hotel tiene potencial, creo que les falta abrir todos los restaurantes porque solo trabajaban 2 y había que hacer fila para poder comer

LA LLEGADA FUE ALGO CONFUSO , EL VALET PARKING SE MOSTRO GROSERO POR QUE INSISTIA QUE DEJARAMOS LAS LLAVES DEL AUTO CUANDO EN RECEPCION NOS COMENTARON QUE NO ERA NECESARIO YA QUE SE CONTABA CON ESTACIONAMIENTO. UNA OBSERVACION MAS A LA HORA DE LLEVARME A LA HABITACION NOS DIMOS CUENTA QUE NO ERA LA HABITACION QUE SE MOSTRO EN LA RESERVACION POR LO QUE SE HIZO LA RECLAMACION Y ME CAMBIARON DE HABITACION SIN PROBLEMA. EN LO QUE RESPECTA A LA ESTACIA YA EN LAS INSTALACIONES QUEDAMOS FELICES POR LA ATENCION DE TODO EL PERSONAL MUY AMABLES, ATENTOS LAS INSTALACIONES DE MARAVILLA ASI COMO LA ZONA DE PLAYA

I thinks it would be too soon to give a fair review since they just reopened after the quarantine, most of the staff are still trying to figure out what’s the new “normal” but they are definitely taking immediate actions to fix situations on the service.

Safe didn’t work, sink didn’t drain, ceiling fan would only work with bright light in ceiling on. Room smelled of mold, hot water in shower only 50% of times when we used it. Bath fan did not work at all. Let concierge know about safe and bath fan first day and nothing was ever fixed or room changed. Did not have a good meal anywhere on the property, had to leave resort to get decent meal.

Overall great place. I decided to take a random trip to Mexico and I'm glad I stayed here. Very clean. The staff was very helpful. The food was great. No pressure to sign up for anything like the other resorts. Late night walks by the pool were the best part because of the view.

Hotels.com has completely miss represented this property even the properties website sais it is a 3 star hotel. A deluxe queen room we booked sais it includes a belcony with furniture the properties website does not offer that. Hotel.com sais it is a resort view, again not true you get a view of the back side of another resort with a maintenance road. The food was very good for an all inclusive. The beach chair we very old and worn. The roogh top lounge was very nice great views, however smells like raw sewage. Wait staff, bartenders and service staff were the most pleasant things about the resort. The beach and swiming was also beautiful. Mostly i hang this review not on the resort but hotels.com's extrem miss representation I would have never booked this resort had the information for hotels.com been accurate. Very disappointing in them in this situation. The photo is of the stained and ripped couch in the suite. AC is set to on allow a minimum of 21c and the first room we had it was broken at least they changed us to a room where it was working.

Very relaxing