Hotels in Ngọc Giả

"The staff were are amazing. The amount of support given to us was outstanding "

"We loved our stay at this hotel. The staff is just amazing and so personable. The rooms are generous in size with a very comfortable bed. We stayed one night at this hotel while touring Hanoi and then used this hotel as our base as we traveled to back and forth to Sapa and Halong Bay. Because would miss breakfast since took a night train, the hotel staff provided us with boxed meal for the train. Such a nice welcome back both times and rooms were ready with our stored luggage already in room. The manager and other staff greeted us by name the entire time which is quite impressive. Breakfast buffet was delicious with lots of offerings and additionally could special order from menu. Everything was delicious. Personal service with coffee as well was a very nice touch as used to self serve. Highly recommend the Royal Palace Hotel. Conveniently located in old quarter for walking to shopping and dining. "

"The hotel location was great and everything was within a walking location. The rooms were comfortable and clean. The breakfast buffet was excellent and lastly I can't stress enough how friendly and helpful the staff were. They made the stay even more enjoyable. "

"Room was comfortable and clean. Staff was amazing; attentive and helpful. Breakfast was fresh and lots of variety."

"Excellent service, everyone was great from bell hop to front desk to concierge, special thanks to Chloe, Jolie and Louis. Suite was amazing . Overall A plus, will definitely come back again. "

"The staff is the biggest asset to the hotel. They are attentive and helpful. The breakfast was a good spread and the hotel (including room) are clean.This is a great gesture from the hotel."

"The room was wonderful. The staff was especially helpful and kind. It’s in a great location. And it had the best breakfast buffet I’ve ever had. If you’re going to stay in Hanoi you should definitely stay here."

"Fantastic staff. Couldn’t do enough to help. Even put credit on my phone from their personal bank account so I could phone the airline in the U.K. to chase a lost bag. What a fantastic example of excellent customer service "

"Wonderful, wonderful, wonderful staff! Very clean accommodations. We stayed in the presidential suite and it was wonderful. The views were amazing and the location was perfect. Definitely a great value!"