Escape to the lush jungle of Tulum at Orchid House Tulum Jungle, where you can unwind with a sports massage or relax by the poolside bar. Enjoy cooked-to-order breakfast, take a bike ride through nearby Playa Paraiso and Tulum Mayan Ruins, and appreciate the helpful staff.
When you stay at Orchid House Tulum Jungle, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests indulge in massages, then grab a bite to eat at the restaurant. A beach bar, a snack bar/deli, and a terrace are other highlights at this luxurious hotel. The room service and helpful staff get good marks from fellow travelers.
At a glance
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Hotel size
10 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking limited
Free offsite parking within 10 ft
Street parking available
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Transfers
Airport shuttle on request (available 24 hours)*
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Offsite
Beach shuttle*
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Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7:30 AM–11:30 AM
Restaurant
Bar/lounge
Beach bar
Poolside bar
Swim-up bar
Private picnics
Room service (limited hours)
Snack bar/deli
What to do
Beach shuttle (surcharge)
Private beach access
Free beach club nearby
Snorkeling nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Beach shuttle (surcharge)
Bicycle rentals
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Spa services
Accessibility
Lowered electrical outlets in bathroom
Upper floors accessible by stairs only
Well-lit path to entrance
Room amenities
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board (on request)
Window screens
Sleep well
Down comforter
Bed sheets provided
Freshen up
Rainfall showerhead
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Freezer
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include massages.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip, maximum occupancy 4)
Beach shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Orchid House Tulum Hotel
Orchid House Tulum
Orchid House Tulum Jungle Hotel
Orchid House Tulum Jungle Tulum
Orchid House Tulum Jungle Hotel Tulum
Frequently asked questions
Does Orchid House Tulum Jungle offer free cancellation for a full refund?
Yes, Orchid House Tulum Jungle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Orchid House Tulum Jungle?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Orchid House Tulum Jungle?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Orchid House Tulum Jungle?
Yes, an airport shuttle is available. The charge is USD 240 per vehicle roundtrip.
What are the check-in and check-out times at Orchid House Tulum Jungle?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Orchid House Tulum Jungle and nearby?
Have fun with nearby activities like fishing and snorkeling. Enjoy amenities like spa services, a picnic area, and a garden.
Are there restaurants at or near Orchid House Tulum Jungle?
Yes, there's an onsite restaurant.
What's the area around Orchid House Tulum Jungle like?
Orchid House Tulum Jungle is a short 14-minute walk from Jaguar Park and 15 minutes' walk from Hunab Lifestyle Center.
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Reviews
Orchid House Tulum Jungle Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
10
Location
9.4
Staff & service
9.2
Property conditions & facilities
Guest review summary
What guests liked
The continental breakfast was delicious and offered a variety of healthy options including yogurt, fresh fruit, and toast. (10 reviews)
The private jacuzzi was a perfect touch and offered nice views. (3 reviews)
The property is close to the beach and has a convenient location for easy navigation. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Food
Restaurant
Beach
Taxi
Drinks
Location
Jungle
Downtown
Reviews
Verified
8/10 Very good
Feb 1, 2026
Clean room, amenities and the location. Also Frank was very helpful
harshitha
harshitha, 3-night trip
Verified
10/10 Exceptional
Feb 9, 2026
Amazing stay! The suite exceeded my expectations—huge space, super comfortable beds, and a spotless bathroom. The outdoor jacuzzi was a perfect touch. Housekeeping cleaned every day, and the continental breakfast was delicious. The staff was incredibly kind and welcoming. If you’re looking for a quiet place to relax but still close to everything, this is the perfect spot.
Evelyn Dayana
Evelyn Dayana, 4-night trip
Verified
8/10 Very good
Nov 17, 2025
The staff are so amazing and helpful and the service was perfect, I would recommend it if you like a quite and away from the beach hotel.
Ahmad
Ahmad, 5-night trip
Verified
10/10 Exceptional
Dec 12, 2025
I had the best experience staying in this hotel. The staff were all super friendly - the best host was Frank at the front desk. He did absolutely everything possible to make sure we had a great stay. He was always willing to help out with anything I needed or any questions I had about the city. They were so thoughtful to even upgrade our room before we arrived! The restaurant at the property had the best fish tacos!
Muhammad
Muhammad, 4-night trip
Verified
10/10 Exceptional
Jan 8, 2026
Ill never stay anywhere else again in Tulum. There's a reason this place has just high reviews. The location is perfect, the rooms make it feel like in jungle palace. But what made me write my 3rd review in life is how amazing they are at customer service. There were a few small issues in room. And a loud cat out back. What makes me a loyal guest forever is how they respond. They were so quick and on the, and nothing was too small an issue to them. The interior makes you feel so peaceful. And then I leared you even greet free access to their beach hotel also. Amazing!
KRISTOPHER
KRISTOPHER, 5-night trip
Verified
10/10 Exceptional
May 30, 2025
The entire stay was amazing and the staff onsite was amazing and attentive! It’s a really beautiful atmosphere and hotel. I will definitely go back agin!
Terrance
Terrance, 3-night trip
Verified
10/10 Exceptional
Jan 26, 2024
Beautiful hotel great service and staff. Also great location
Gabriela
Gabriela, 1-night trip
Verified
10/10 Exceptional
Jan 2, 2025
Staff was great!
Ubaldo
Ubaldo, 2-night trip
Verified
10/10 Exceptional
May 16, 2024
Clean, friendly staff, beautiful!
Cindy
Cindy, 4-night trip
Verified
10/10 Exceptional
May 16, 2025
Such an amazing place to relax and enjoy the nature . Exactly what I needed .
Mary
Mary, 3-night trip
Verified
10/10 Exceptional
Apr 22, 2025
Staff was very friendly and all around great. They are very accommodating for whatever you need. Not far from anything around the city.
Creishawn
Creishawn, 7-night trip
Verified
10/10 Exceptional
Feb 21, 2025
Incredible place! Must Stay!
BEST STAFF BEST HOTEL! i will be back! Most incredible experience i have ever had. it is a MUST stay.
Jessica
Jessica, 2-night trip
Verified
10/10 Exceptional
Jun 1, 2024
Love our stay at the Orchid House. The staff were friendly and their service was amazing. Will definitely recommend this place !
Marie-Christine
Marie-Christine, 4-night trip
Verified
10/10 Exceptional
Mar 22, 2025
Excellent service
RICHARD
RICHARD, 1-night trip
Verified
8/10 Very good
Aug 31, 2025
They are very attentive and friendly. The facilities were a little wonky, the shower water would get stuck on one setting hot or cold. The room had many spider webs around. The private jacuzzi was nice and so were the views. Overall 8/10
Marienny
Marienny, 4-night trip
Verified
10/10 Exceptional
Apr 25, 2024
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!
Mathew Alexander
Mathew Alexander, 6-night trip
Verified
10/10 Exceptional
May 4, 2024
Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️
Erika
Erika, 5-night trip
Verified
8/10 Very good
May 13, 2024
Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.
Ayleen
Ayleen, 5-night trip
Verified
10/10 Exceptional
Dec 31, 2023
We loved the property, it was clean and very beautiful. We stayed in the room that was
Mioshus
Mioshus, 3-night trip
Verified
10/10 Exceptional
Nov 30, 2023
Beautiful and peaceful hotel.
Excellent food options and friendly service.
Will definitely come back and recommend to friends.
DANIEL
DANIEL, 3-night trip
Verified
10/10 Exceptional
Sep 18, 2023
Very beautiful property. Loved all the plants. Very clean and friendly staff.
Jeanette Mildred
Jeanette Mildred, 2-night trip
Verified
10/10 Exceptional
May 4, 2025
Hidden gem in the jungle. For couples who value privacy, excellent service, GREAT FOOD, and a relaxing vacation...Orchid House is the place to go! We enjoyed our long weekend trip in a beautiful spacious room with privacy and the relaxation we needed. The food is freshly prepared and sooo incredibly good. The bar and drinks were the best around. The staff is very friendly and accommodating. We can't wait to go back. Thank you!!
Nazim
Nazim, 3-night trip
Verified
10/10 Exceptional
Jun 21, 2024
We loved our stay at Orchid House! The hotel experience was amazing, we felt like we were in the middle of a jungle treehouse. The restaurant on site was a great perk and had delicious food. The staff was so friendly and helpful with getting us taxis and answering all of our questions. Would definitely stay here again!
Rachel
Rachel, 5-night trip
Verified
8/10 Very good
May 10, 2024
I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.
Shaneureka
Shaneureka, 6-night trip
Verified
2/10 Poor
Aug 26, 2025
Property did not let us know it was closed took us to a sister property wasn’t to my liking also was no one else at the property but workers. Which made us nervous. So we ended up booking another property. Staff was friendly though