This is a very detailed review based on my experience. First I'll tell you I went to this hotel when it first opened back in 2020, it was MARVELOUS, but after reading some reviews here I have to admit I went with low expectations. But let me tell you, this hotel is still AWESOME, would come back a million times. Since you walk in the lobby, you are welcomed with a drink, the girl gave me 2 drinks even tho my husband was in the car, the fact that she realized I was with someone else and kept it in mind for the drinks is the kind of details you can expect from the staff at this hotel. BEST SERVICE EVER, everybody was so nice, from Ezequiel at the lobby, the people at the coffee spot, the people welcoming you to the buffet and taking you to the table, I remember on our first lunch we went to the buffet with a pina colada we got from the lobby, and the staff was very attentive so when my husband was running out of his, they went to the table and offered him a new one immediately, we didn't have to ask for it. I'm Dominican, I live in punta cana, so believe me when I tell you that you won't find this excellent service everywhere. The facilities are flawless, they have a water park, a lazy river, a water park for kids. Buffet has a good variety. Now let's talk dinner, which is what I was afraid of after reading reviews about having to wait a long time to get in a dinner restaurant. Not all are as crowded, try to choose a restaurant with less people. Seafood rest. is usually crowded