I need to provide feedback on my recent stay. When looking at the receipt that I was given up on check out, it’s stated that there was a $24 per day room gratuity fee. Our room was only serviced once during our stay, and we needed to request towels. I find this fee to be extremely disheartening. To note, other Fairmont properties that we have stayed at, there has always been a $30 per night credit to use at the resort. This was mentioned in my booking, however, also was not applied at this resort. Lastly, we attended the New Year’s Eve gala. We have in writing from the Fairmont staff that the event would be an open bar however it was a cash bar. When we mentioned this email, and showed it to the attendant checking people in, we were laughed at rather than assisted. This unfortunately led us to spend several hundred dollars over budget.
The front desk staff, particularly Lisa, was extremely rude when we asked where certain restaurants and activities were at the hotel. She was not helpful at all.
On the positives, Rafael at Intrepid, was a fantastic server. The hotel itself is quite stunning.
This email above was sent to the property manager two days ago and got zero response. Highly disappointed.