LGBTQIA-Welcoming Hotels in Mexico

"Overall, the stay did not meet expectations for a luxury resort at this price point. The first room assigned was extremely noisy and did not match the river view category booked. This was only corrected after three nights when we were moved to a higher floor in a different building, which was a much better experience. Certain floors (especially 3 and 5) function as transit levels between buildings, and hallway noise echoes directly into the rooms. For a resort positioned in this category, the sound insulation and room experience fall short compared to similar luxury hotels. We were also celebrating my wife’s birthday, which was noted multiple times at check-in, through concierge restaurant reservations, and again at the restaurants themselves. Unfortunately, there was never any acknowledgment, which was disappointing considering the trip was planned around the occasion. The restaurants were overall just average, with some dining experiences feeling rushed rather than refined. Another frustration was the lack of clear information throughout the resort. Finding restaurants, activities, schedules, or even understanding what certain areas were often required figuring things out yourself. Many places are not clearly identified from the main walkways, which becomes frustrating at a property this large The resort has beautiful surroundings and a strong concept, but the execution, service consistency, and attention to detail did not match expectations for the price or star level"

"First time at an all-inclusive. The pools were great and so were the staff. Great drinks and the beach was well maintained. They come by occasionally and remove the sargassum. Food was just alright, but about what I expected from an all-inclusive. Would stay here again!"

"Marlen helped me with chdckout, she was really helpful"

"Very large property. Ruins, animals and beach..... all were fantastic. Park next door was amazing. All inclusive meals were on par with every other all inclusives."

"Despite an overall positive experience, it was disappointing to see the resort’s full potential overshadowed by the behavior of a group of intoxicated guests. Their loud noise, offensive language, and unruly conduct made it difficult to fully relax and enjoy the stay. This becomes even more important when traveling as a family, where you hope for a safe, peaceful, and welcoming environment for everyone. It was unfortunate because the resort has so much to offer, but that atmosphere took away from what should have been a truly enjoyable family experience."

"Great time "

"Clean room, friendly staff"

"Stayed at Xcaret Arte for my 24th birthday. Everything was a 10/10 experience . Best birthday ever . I cannot wait to visit again ! Thank you to all the staff for the excellent hospitality. Everyone was very kind and welcoming."

"Todo super bien, el personal muy atento, la limpieza en general, la animación excelente, solo recomiendo poner cortinas blackout en las habitaciones para descansar más time, thx"