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Hotel Riu Palace Mexico - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
View from property
Property grounds
Minibar, in-room safe, blackout drapes, iron/ironing board
Reception

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Free breakfast
    Free breakfast
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Sauna
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Spa tub
Feel at home
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower
  • Living room

Room options

Available filters for rooms
Showing 32 of 32 rooms

View all photos for Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (U))

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (L))

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (E))

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Garden View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite Junior With Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Superior

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • Sleeps 3
  • 2 Double Beds

Similar properties

Aerial view

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9.2 out of 10, Wonderful, (2339)
Hotel Riu Palace Riviera Maya - All Inclusive
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About the neighborhood

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 2 min drive - 1.1 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 2.7 km
  • Playa del Carmen Main Beach - 12 min drive - 3.0 km
  • Xcaret Eco Theme Park - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Pool Bar - ‬5 min walk
  • ‪Miyagi - ‬3 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

At Hotel Riu Palace Mexico - All Inclusive, you can hit the beach to get a beach massage or relax in a sun lounger, plus you'll be just a 5-minute drive from Playacar Golf Club. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 6 restaurants, serves breakfast and dinner. Other highlights at this all-inclusive property include 4 bars/lounges, a free kid's club, and a poolside bar. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 434 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Volleyball
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness center
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle on site
  • Beach sun loungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 4 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Closed captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Dining

Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Hotel Riu Palace Mexico - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Mexico - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Palace Mexico - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Mexico - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Palace Mexico - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Hotel Riu Palace Mexico - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Hotel Riu Palace Mexico - All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 6 onsite restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Mexico - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Mexico - All Inclusive like?
Hotel Riu Palace Mexico - All Inclusive is a short 8-minute walk from Playacar Beach and 15 minutes' walk from Mayan Ruins of Playacar.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Excelente hotel. Muy limpio. Habitaciones amplias. Trato excepcional. Excelente al igual que su hermano gemelo RIU PALACE RIVIERA MAYA. Opción gastronómica deliciosa: Jueves de Langosta en el buffet principal. Buenísimo
Carlos G, 4-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

ILEANE, 3-night trip
Verified Hoteles.com guest review

8/10 Very Good

Gorgeous beach at a good property
The property is nice. The beach is fantastic! The food is a 7-8 - they could def do better in the area... but I don't think that's the fault of staff - I think the Riu just really doesn't prioritize this area. On a different note, the entertainment was really fun & absolutely terrific, especially the evening shows (one put in the courtyard, followed by one inside the stage/theater area). The "resort credits" were basically non-existent (when I asked about them, I was told I could have a coupon for $15 off a massage service - totally useless!). Service was great - it really felt like the staff genuinely cared about the guests/guest- experience!
Christina, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

Experiência muito boa. Staff muito simpático, opções de alimentação muito boas e praia maravilhosa. Não rankeamos 5 pela oportunidade de melhoria no ar condicionado (capacidade de resfriamento limitada ou com problemas que não resolveram) e área do vaso sanitário com exaustão insuficiente (ou com problemas que não resolveram).
Elo, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

My older aunt and uncle that I booked this hotel for enjoyed every bit of their stay, from the food, to the great customer service and so much more. Thank you RIU PALACE!
Nahawa, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff was very helpful and nice , Fransico was very polite and helpful, a better foam party would nice 👍
Jose, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Michael Ryan, 4-night trip
Verified Expedia guest review

6/10 Good

Ardjan, 7-night trip
Verified Expedia guest review

2/10 Poor

Riu palace Mexico service desk was the worst I’ve ever experienced. The service team should be removed for incompetence and lack of professionalism when interacting with guests.
Richard, 6-night family trip
Verified Expedia guest review

8/10 Very Good

manuel, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Edgardo Israel, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Emrakh, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful staff and well kept!!
Yolanda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very close to the beach! The staff was courteous always!
Irma, 5-night family trip
Verified Expedia guest review

8/10 Very Good

I’ve always enjoyed staying at RIU hotels. Staff and service is great. The only complaints I have is the hard beds and no privacy to change if you traveling with kids.
sonia, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Quick taxi ride to downtown Playa Del Carmen. You will not wait long. Download the RIU app so you can do everything from order room service, refill the minibar, or anything else you could need. Beach is awesome for long walks. Sun chairs easy enough to get full shade to full sun. A few vendors selling things on the beach but they leave you be if not interested. The restaurants and buffets are good, plenty of choices. The staff is pleasant and make your stay great.
Scott E, 8-night romance trip
Verified Expedia guest review

6/10 Good

Key card didn't work 6 times. We had to ask everyday, multiple times a day. They changed the battery of the lock twice. It was annoying. Food and drinks were not great. The rooms need updating. The staff was friendly.
Tanwi, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Adam, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Janice, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay for families. Good food options and staff was always friendly. I didn’t like that there were children/families at the adult pool and events advertised as 18 .
YANELI, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

I’m really not happy with my experience. I was moved to a different resort away from my family without my choice. Then I had to pay for transportation every time I went to the retsort I actually booked.
Miashia S J, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Muy amable y muy limpio
Kevin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Awesome service
Pinal, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great place love it
Edward, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was nice I liked it
viorica, 6-night family trip
Verified Expedia guest review