Suites Chac Chi

Hotel with 2 outdoor pools, near North Beach

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Dates

January 2026

February 2026

2 outdoor pools, sun loungers - Suites Chac Chi (Isla Mujeres)

Interior - Suites Chac Chi (Isla Mujeres)

Exterior detail - Suites Chac Chi (Isla Mujeres)

Standard Room | In-room safe, free WiFi, bed sheets - Suites Chac Chi (Isla Mujeres)

Exterior - Suites Chac Chi (Isla Mujeres)

At Suites Chac Chi, unwind by one of the 2 outdoor pools with sun loungers and stay connected with in-room WiFi. Dry cleaning/laundry services, a gym, and luggage storage are available for your convenience. Past guests have praised the welcoming staff.

Good

Popular amenities

Pool
Free parking
Free WiFi
Air conditioning
Gym
Laundry facilities

Main amenities (11)

Daily housekeeping
Near the beach
2 outdoor pools
Fitness center
24-hour front desk
Air conditioning
Front-desk safe
Laundry service
Concierge services
Luggage storage
Tour/ticket assistance

Feel at home (6)

Children stay free
Private bathroom
Television
Daily housekeeping
Coffee/tea maker
Dry cleaning/laundry service

Room options

Check availability for these dates

Tonight

Dec 28 - Dec 29

Tomorrow

Dec 29 - Dec 30

All rooms

1 bed

2 beds

Showing 4 of 4 rooms

Standard Room

Highlights

Air conditioning

TV

Ceiling fan

Private bathroom

Coffee/tea maker

Satellite channels

Daily housekeeping

In-room safe

13 sq m
Sleeps 2
1 King Bed

Deluxe Room

Highlights

Air conditioning

TV

Ceiling fan

Private bathroom

Coffee/tea maker

Satellite channels

Daily housekeeping

In-room safe

13 sq m
Sleeps 2
1 King Bed

Deluxe Suite

Highlights

Balcony

Air conditioning

TV

Ceiling fan

Separate bedroom

Private bathroom

Coffee/tea maker

Satellite channels

29 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Twin Bed

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning

TV

Ceiling fan

Private bathroom

Coffee/tea maker

Satellite channels

Daily housekeeping

In-room safe

13 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool
Free parking
Free WiFi
Air conditioning

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About the neighborhood

Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400

What's nearby

Crayola House - 14 min walk - 1.2 km
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 3 min drive - 2.1 km
Isla Mujeres Ferry Terminal - 3 min drive - 2.5 km
Miguel Hidalgo - 3 min drive - 2.5 km
North Beach - 3 min drive - 2.8 km

Getting around

Cancun Intl. Airport (CUN) - 116 min drive

Restaurants

‪Isla Brewing Company Beer Garden - ‬11 min walk
‪Dolphin Discovery - ‬6 min walk
‪Mininos cockteleria II - ‬18 min walk
‪Buffet Restaurant - ‬6 min drive
‪Mango Café - ‬11 min walk

About this property

Suites Chac Chi

Suites Chac Chi puts you within a 10-minute drive of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Guests can take a dip in one of 2 outdoor pools or visit the fitness center for a workout.

At a glance

Hotel size

- 19 rooms

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- This property doesn't offer after-hours check-in
- Information provided by the property may be translated using automated translation tools

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking

Other information

- Designated smoking areas

Property amenities

Traveling with children

Children stay free (see details)

What to do

Beach nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Pool loungers

Facilities

Safe-deposit box at front desk
Fitness center
2 outdoor pools

Room amenities

Be entertained

21-inch TV
Satellite TV channels

Home comfort

Air conditioning
Ceiling fan
Coffee/tea maker

Sleep well

Bed sheets provided

Freshen up

Private bathroom
Shower only
Soap and shampoo
Towels

Stay connected

Free WiFi
Phone

More

Daily housekeeping
In-room safe

Fees & policies

Policies

There is limited hot water on site.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Also known as

Chac Chi Hotel Isla Mujeres

Chac Chi Hotel

Chac Chi Isla Mujeres

Chac Chi

Chac Chi Hotel Suites

Suites Chac Chi Hotel

Suites Chac Chi Isla Mujeres

Capital O Chac Chi Hotel Suites

Suites Chac Chi Hotel Isla Mujeres

Frequently asked questions

Does Suites Chac Chi offer free cancellation for a full refund?

Yes, Suites Chac Chi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Suites Chac Chi?

Yes, there are 2 outdoor pools.

Are pets allowed at Suites Chac Chi?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Suites Chac Chi?

Yes, there's free self parking.

What are the check-in and check-out times at Suites Chac Chi?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is noon.

Is there an onsite casino at Suites Chac Chi?

No, this hotel doesn't have a casino, but PlayCity Casino (7.9 mi) and Royal Yak Casino and Sports Book (8.6 mi) are both nearby.

What is there to do at Suites Chac Chi and nearby?

Suites Chac Chi has 2 outdoor pools and a fitness center.

What's the area around Suites Chac Chi like?

Suites Chac Chi is located a short 14-minute walk from Crayola House.

Have a question?

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Suites Chac Chi Reviews

7.6

Good

8.2

Cleanliness

6.6

Location

8.2

Staff & service

7.4

Property conditions & facilities

2/10 Poor

Apr 20, 2021

Mal servicio

No respetaron la reserva, argumentan que ellos no tienen el sistema para monitoreo de reservas hechas en la app

Xaquib, 1-night trip

4/10 Fair

Apr 4, 2021

Sucio telarañas penetrante olor a humedas y sensacion de suciedad

1-night trip

2/10 Poor

Mar 29, 2021

Pésimo servicio

Para empezar la recepción lo primero que nos dijo fue que ya no trabajaban con hoteles.com , literal traía en mi celular la confirmación de la página , después de mostrárselo me dijeron que ni siquiera tenían en su sistema mi reserva , después de que aceptaron mi reservación querían cobrarme un cargo extra el cual no les quise pagar ya que la reservación venía con las tasas e impuestos incluidos

Marco, 1-night trip

8/10 Very good

Jan 18, 2021

Bonito el hotel

Bien, detalle a considerar la ubicación a la que nos envió la aplicación estaba errónea, el hotel se encuentra alejado de la zona centro por unos 40 minutos a pie.

Omar, 1-night trip

6/10 Good

Jan 17, 2021

Not a comfortable stay

Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.

Francis, 2-night trip

8/10 Very good

Dec 31, 2020

It was fine . A bit far from everything

Audrey, 4-night trip

8/10 Very good

Oct 18, 2020

Estancia agradable

En general todo muy bien, lo único que podría comentar es que ya hay que darle mantenimiento a algunas áreas.

Daniel, 1-night trip

10/10 Exceptional

Oct 4, 2020

Cheap and decent place. Patience needed but nice.

Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.

2-night trip

8/10 Very good

Sep 1, 2020

Es un lugar muy tranquilo, hay una vista increible desde la terraza.

Antonio, 1-night trip

8/10 Very good

Aug 21, 2020

Safe area but no locks on windows or balcony

Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.

joel, 3-night trip

8/10 Very good

Jul 16, 2020

The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.

David, 1-night trip

10/10 Exceptional

Mar 28, 2020

Excelente hotel

100% recomendable, ubicación excelente, cómodo, amables, habitaciones excelentes y su terraza con alberca con una vista de lujo.

Rafael, 4-night trip

10/10 Exceptional

Mar 18, 2020

El lugar muy comodo y bonito.. Excelente ubicacion.. El desayuno le falta mejorar

1-night trip

10/10 Exceptional

Mar 16, 2020

Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.

Sonia, 2-night trip

8/10 Very good

Mar 10, 2020

I like that it is clean and staff are nice. But its far from the beach area.

Olivia, 3-night trip

10/10 Exceptional

Mar 7, 2020

very clean excellent price and free cont.breakfast

1-night trip

10/10 Exceptional

Feb 20, 2020

El hotel esta perfecto lo unico es que no tiene variedad en el desayuno.

Angel, 3-night trip

8/10 Very good

Feb 16, 2020

Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.

Jayne, 3-night trip

10/10 Exceptional

Feb 12, 2020

The Place to Stay for budget trip to Isla Mujeres

Great place at a very amazing price! Loved the rooftop splash pool with a few of the whole island! Staff were very friendly and accommodating.

Mariama, 2-night trip

6/10 Good

Jan 17, 2020

Stanza spaziosa wi-fi quasi inesistente posizione non centrale

1-night trip

8/10 Very good

Oct 17, 2019

quaint Mexican hotel.

This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.

Kelly, 3-night trip

10/10 Exceptional

Aug 8, 2019

Hotel & suites Chac Chi

Muy lindo el hotel y la vista de la alberca es increíble tienes el mar por ambos lados. La dirección que aparece en la aplicación de hoteles no es la correcta ya que esta te lleva a Bahia Chac Chi otro hotel. El hotel se encuentra lejos del centro y playas, es necesario tomar taxi para llegar.

Anaid, 1-night trip

6/10 Good

Jul 31, 2019

It was good

We got a good stay in general, the only issue was that our safe was not working good and went we reported it; the guy at the front desk said that guy in charge left 20min ago so we had to wait if we wanted it to be fixed until he comes back and we were on our way to have lunch.

Juan Gerardo, 1-night trip