Hotels in Playa Mujeres

"Yes"

"I brought my dog and everything went great! We were able to find seats outside to sit, everyone staff wise was very friendly and accommodating."

"Room was clean and spacious, staff friendly, pools had plenty of shaded lounge chairs. Cons: restaurant food was mediocre, hallways were tired and a bit dirty, "

"The property looks nice but for a so-called 5 star resort lacks attention to details. The pools, restaurants and food are great which give a luxurious feel but the remaining amenities are average. We had a 4 night stay and kids activities like Zipline and Rock climbing were unavailable during the entire stay which raises questions about their family friendliness. Our 6 yo soon got bored after couple of days of pools and beach. We had mentioned our kids birthday celebration on our reservation and there was absolutely no acknowledgement when we entered the room which was disappointing. They never replenished in-room snacks during the entire stay. The rooms have a silly see through glass separating the bathroom which causes privacy issues for a family room. The wider good areas of the beach are reserved for elite guests and they sat empty. Rest of the guests were crowded in a narrow strip of the beach. A 5 star all-inclusive family resort needs to provide better service. I'll skip this one the next time. "

"The staff were generally nice (except they didn’t allow many towels), the room was mostly clean but the pools and food was the best part."

"Great hotel. "

"Poor service. Restaurants were empty but still didn’t allow us in.breakfast Buffet don’t have basic fruits like banana, apple, mango. Once food is finished in buffet bowls, no one is filling it up. Rice once finished , no one refilled the containers. Breads during the breakfast were finished. Ice cream shop guy said cones are finished even though I saw a huge huge box of waffle cones under the shelf. Couldn’t get premium liquor like macallan or blue label and not even glenfiddich at the restaurants even though we were ready to pay for it. JW Black label tasted very weird. Reserved a cabana for whole day but someone else took it without even paying for it and management couldn’t do anything about it. So so so many flaws. Will never go there again. Bad experience "

"Excellent facilities, swimming pool and friendly staff"

"Hotel was very good! We had a great view of the beach and easy access to all pools and facilities. Our room was very ample and with all that you may need, but it needed maintenance, shower door didn´t close and seemed as it was to fall off its hinges, and the bathroom walls needed some maintenance as well. Buffet was ok. There is a surf wave pool which was awesome! Our son had a blast."