I opened the door, shut it and was immediately greeted by a bug on the handle. I would have complained, but i had already spent way too long waiting for the clerk, only to find him playing in the arcade area. It was super late, so i went to sleep, but not before battling the heater for a few hours to get it to work. The next morning, the shower was cold and the knob fell off in my hand. Also, there were no towels.