Our stay was just one night, but we had a mix of experiences worth mentioning. Unfortunately, our check-in experience left much to be desired. The front desk receptionist who assisted us was neither warm nor welcoming. Her demeanor was curt, and she seemed disinterested, which set a less-than-ideal tone for our arrival.
In contrast, the overnight receptionist was absolutely WONDERFUL. She greeted us w/a smile both when we headed to our evening Gala and upon our return. When we passed through the lobby, she made an effort to make us feel welcome. Her positive energy truly made a difference and stood out during our stay!
The next morning during check-out, we encountered the same receptionist who checked us in. Unfortunately, the experience was again disappointing. She was on the phone and did not acknowledge us, even after I had been standing there for 5 minutes. (a simple I'll be with you shortly would've sufficed.) I ended up stepping outside for a moment, then returned and left a written note asking to be checked out.
Regarding our room, we stayed in Room 108. The AC unit was quite disruptive, despite being set to 73 degrees, it repeatedly turned on and off throughout the night, making a loud and disturbing noise that kept my husband and I up.
Aside from the AC issue and the daytime receptionist, our stay was fine. The hotel is fine overall, but I recommend maintenance take a look at the AC in Room 108, and that the receptionist receives customer service training.