Hyatt House is only a year old property. It's well maintained. Very clean inside out.
There are security guards 24/7, including at night. It's located near attractions: 5 minutes drive to International Outlet Mall. 10 min drive to Icon Park. Hotel location was near some food restaurants, 5 min walking distance from Mc Donalds, Bahama Breeze, Texas De Brazil, Pollo Tropical, and Taco Bell.
7/11 gas station was the cheapest from the area and well stocked.
Front desk staff were very, very nice. I paid the reservation in advance, so my check-in process was done fast. This hotel also welcomes dogs, and that was a plus for us and our 11 year old small pooch.
However, I did encounter some small setbacks worth mentioning but not a major factor in lowering this hotel less than 4 stars.
Previous to booking, I saw some reviews about clogged bath tubs. I was a little concerned until it happened to me. They quickly changed me to another room, so it was fine. It was just a little stressful to move your older parents and a senior dog to another room at night, 5 hrs after checking in...Just a little frustrating to not have 1 tv work properly for the 1st day...but they have offered to make things right. I honestly just wanted a good hot shower and 9 hrs of sleep.
Breakfast was served hot, ready, and on time. Some dispensers on the right were empty, so I don't know if they have seasons where the selection is wider, but potatoes , breads, and pancakes were nice.