We've been staying here for years, sometimes 3-4 times a year when visiting this part of Wisconsin. The place has always been very clean and the staff very friendly. Problems this time:
1) The new manager was NOT friendly. When we arrived and went into the office, the manager wasn't there, but there was a sign with a buzzer saying basically "buzz her and she'll be there in a couple of minutes." I pressed the buzzer and a few minutes later she came bustling in, scolding me for not calling her. I referred her to the sign telling me to buzz her. She pointed to a sign farther to the left on the counter telling arrivals to call her. If she wanted to be called, how about having her ditch the sign with the buzzer and put the sign with calling instructions on the center of the counter?
2) No hand towels and only one bath towel for the 2 of us. She was grumpy when I pointed that out the next day
3) The hot water faucet in the shower does NOT work - looks like the screw has rusted in place
4) Only one roll of TP - fortunately the 2 of us didn't need more than that for 3 days. One of us has colitis and sometimes needs a lot of toilet paper
5) Not her fault, but the bathroom floor sags VERY badly in the middle - enough to be a tripping hazard.
Next trip we'll go someplace else unless we hear there have been significant changes