-The neutral parts:
They're remodeling, and of course it's loud, messy, and they're limited on how they can provide a quality stay. That's understandable and I'm NOT holding that against them. That's the price of progress!
-The negative:
No announcement beforehand about the remodeling (hotels.com, that's on you).
The customer service is not the best (not the worst I've experienced either). Given the circumstances of their remodeling, they should at least have the best manners possible to somewhat compensate for the remodeling.
The smoking "area" is literally in front of the main entrance. Meaning we had to go around customers (and the remodeling contractors) that were smoking to go in the main lobby. My wife's hair and our clothes (we had them pressed on hangers) all smelled of cigarettes. One thing about us, we detest the smell of tobacco. Besides, it's unsightly. And to compound our outrage about the smoking situation, the owners arrived while this occurred and apparently said nothing.
It's an old structure and the room are very dated. I don't mind older and vintage. This was: rust, calcium build-up, snowy TV signal, lamps that didn't work and others that flickered, non-operable bathroom exhaust fans, dust on common surfaces like headboard, fridge, nightstands, etc.
Since I believe in ending on positive notes (when possible).
Perfect location; close to VMI (why we were there), Wash & Lee College, restaurants & commercial establishments in town.
Great price too!