They didn't clean my room (only found out at the end of the day, on my return).
The bar and restaurant were closed on the the two nights that I was there, and was the main reason I had booked that hotel to begin with.
The breakfast food was very mediocre, despite all of the rave reviews. Also, I had forgotten to give my $10.00 voucher with my bill. Upon remembering, about 5 minutes later, they were not so willing to accept it (I didn't want to push it, so came back the following day for another lousy breakfast)