It is a shame about the behavior of the Comfort Inn & Suites Chain, in the city of Austin TX, since I had a reservation for the days of Nov 03 -Nov 05, however, Hurricane Otis hit the city and port of Austin terribly. Acapulco, Guerrero, Mex. where I live so it was practically impossible for me to make my trip planned in advance. My reservation had been made through the Expedia portal, where it was announced that cancellations could be made without affecting the amount of the reservation with due advance notice, however, this was not the case, try to make the cancellation 5 days in advance , and they told me that it was no longer possible to make the aforementioned cancellation so I would be charged as if I had used the Comfort Inn & Suites hotel. It is a shame that the policy of this chain is so inflexible in the face of a situation that can get out of control. guests, for my part I will not perform any type of services with this chain again, much less recommend it in the future…