While I generally appreciate the concept of mini hotels and the simplicity they offer, my recent stay at Olaa Mini Hotel was riddled with issues that marred the overall experience.
The good: The room was clean and I had no problems entering the hotel on the first night with the provided codes.
The not-so-good: On my first morning, I faced a 2-hour ordeal, standing out in the rain, unable to open the outer door. To add to the disappointment, my room wasn't cleaned during my week-long stay until I brought it to their attention. As a gesture to compensate for the door inconvenience, a mere €20 was offered, which hardly equated to the inconvenience suffered, being just 2% of my total accommodation cost for the week.
While the hotel staff were sometimes responsive on WhatsApp, repeated promises to deliver an "amenity" for the inconvenience remained unfulfilled. The sincerity of customer service came into question when, one night, I encountered a couple at the outer door, guests from another property of the same company, who had been locked out repeatedly during their stay.
While I received apologetic responses from the hotel like "I am deeply sorry for the experience you have suffered", the lack of concrete follow-up and unresolved issues left a lasting negative impression.