The lady at the front desk was borderline rude. Clearly, she was tired, I get that, but she was annoyed at me for simply asking questions. A guy in front of me wanted to buy some water, she told him to put it back and gave him two free, complimentary water bottles instead. She didn't even offer the water bottles to me and she was so unfriendly that I didn't dare ask.
The hotel was crowded with kids running everywhere and making so much noise on ALL levels, even late at night. Sure, that's not the hotel's responsibility but the parents, however you may want to close the pool at 8 pm at the latest for children (only) so they stop running everywhere in swim suits and putting water all over the elevators. I almost fell because it was so slippery. Have stricter rules.
Now, the breakfast buffet was good and the personnel there worked hard and was friendly. Special thanks and kuddos to Wyatt at the bar who was very professional, helpful, and kind. I also appreciated the reminder of the "Quiet Hours" in the elevator. I understand you're not responsible for the screaming children running around and the trashy parents, but you're responsible for making sure everyone has a lovely stay. It was clearly not the case, and other people felt it too, we talked about it in the elevator. Don't let it happen, it really makes the hotel look bad and trashy, and as a result, we won't be back. Pity because it was our default hotel when we go to Tulsa. Poor management and huge disappointment!