Originally I was upset because i booked via expedia and thought i booked a hotel that was in a way better location to downtown facilities. Turns out that it wasnt what i booked, okay, fine. People make mistakes so its whatever. THEN it came to paying, and they charged me extra by $350. When i almost fell over because of the rediculas price, and how i was shocked that i was being charged so much more they dismissed my feelings and the principal of the situation by stating "oh you booked with expedia so you probably booked in american" no. I clicked on canadian curancy and booked in victoria which means it would be canadian. How did this booking get so messed up?! I wasnt happy and to help compinsate they gave me a package of nuts...gee thanks. I dont even like nuts. They dismissed me by stateing that i need to go via expedia for my refund but expedia isnt the one who took my money. So. Also, when i examined the washroom and bathtub area, there were hairs at the bottom of the tub (thinking they were my husbands) i decided to have a shower, then noticing that the tub was clogged and i was forced to stand in dirty shower water. I didnt think this was a big deal until i asked my hisband if he showered priod to me showering and he stated that he never used the shower yet. Thats gross! So the tub wasnt cleaned out before we got in the room and i laterally just showered in someone elses stuff! Apparently the tub got unclogged "its not our fault" was the conclusion after we complained