Location is great and surprisingly quiet given that it's on a busy street. Sadly, the hotel may as well have been un-manned; the staff was utterly useless. Not only does the front desk staff NEVER greet guests (not a "Good Morning" nor "Good Evening" in four days), but when I dared to ask one if he could help with a dinner reservation
(because I don't speak Italian and don't have an international phone that would have allowed a free local call), I was told to go online myself and figure out how to contact the restaurant. Really?! Would calling on my behalf have been so difficult? Hotels in the historic center of Rome certainly aren't cheap, so it would have been nice to feel more welcome there instead of a burden to the employees.
The only exception to the unpleasant crew was Cristiano in the breakfast room who was warm and friendly, smiled and greeted us daily, and remembered what beverages we liked from our first morning so that he didn't even ask for our order on the subsequent mornings.