The hotel was being renovated and seemed to be experiencing some challenges as a result. We opted for a suite to enjoy some down time about midway through our long road trip. We just wanted to relax on the couch for a nice evening "in". After settling in to our first room we discovered that the cold water didn't work in the only faucet, so we only had scalding hot water. We didn't find this acceptable for the price point. They graciously offered to move us to the same type of room. We were pleased. We got settled into the new room, and found that the livingroom TV wasn't working. Or goal was to hang out on the couch and watch a movie, so this was very disappointing. The front desk called to check on us, and we had to let them know of our new issue. They sent maintenance up to take a look, but he couldn't fix it. There were no similar suites left, so they offered to move us to a "next- level" suite (two floors with a spiral staircase!) This time they made extra sure that everything worked and we moved once more. They were kind enough to comp the room and we enjoyed our movie at long last! Not a very relaxing stay, but you can't fault their customer service!
P.S. The next-level suite was cool and all, but not ideal for the middle-aged...