The time to check-in took a long time. Even though I had already done it on the website.
There was not enough staff to attend to the guest.
The lady at the front desk warned me that the water of the shower was coming out very hot, but that. wasn´t the case the water temperature was extremely high.
After I reported the issue, the reception staff said they would send a plumber to fix it, and it was fixed the following day.
Also the day I arrived, I called to the front desk requested for an extra blanket, and they told me they diddn`t have staff to deliver it to my room.
I had to ask for toilet paper because the one the left was only half full and there was no tissues.
We found a empty bag of penuts inside de sofa when pulled it out, and a soda bottle underneath another sofa.
I tried to s peak with the manager several times, but i was never able to find him.
Sunday was supposed to be the day for cleaning, but it didn`t happen.
The hotel is lovely and perfectly situated, just a short walk from Michigan Street. When we checked out, the staff helped us store our luggage and called a taxi for us.
The coffe machines are a plus, although they don´t have water and we have to refell the.