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Sofia Balkan Palace

5.0 star property
Mountain hotel with restaurant, near Church of St. George

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofia Balkan Palace

Reception
Front of property
View from room
Premium bedding, minibar, in-room safe, desk
Property grounds
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Non-smoking
    Non-smoking
  • Air conditioning
    Air conditioning
  • Airport transfer
    Airport transfer
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 7 meeting rooms
  • Airport shuttle
  • 24-hour front desk
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is $109
$120 total
includes taxes & fees
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite with King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
Hair dryer
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
Hair dryer
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite with King Bed

Executive Suite with King Bed | Living area | Flat-screen TV

Executive Suite with King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
  • 89 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
Hair dryer
  • 31 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Executive Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
Hair dryer
  • 31 sq m
  • Sleeps 3
  • 2 Large Twin Beds

Similar properties

Front of property
Grand Hotel Sofia
Airport transfer
Pet friendly
Parking available
Restaurant
9.2 out of 10, Wonderful, (1001)
The price is $157
$172 total
includes taxes & fees
Nov 24 - Nov 25
Grand Hotel Sofia
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About the neighborhood

Map
5 Sveta Nedelya Square, Sofia, Sofia, 1000

What's nearby

  • Sofia Central Mineral Baths - 4 min walk
  • Bulgarian Parliament - 12 min walk
  • Alexander Nevski Cathedral - 14 min walk
  • Sofia University - 16 min walk
  • National Palace of Culture - 18 min walk

Getting around

  • Sofia Airport (SOF) - 17 min drive
  • Sofia Sever Station - 11 min drive
  • Sofia Central Station - 22 min walk
  • Serdika Station - 2 min walk
  • Lavov Most Station - 12 min walk
  • Central Bus Station - Sofia - 19 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Happy Bar & Grill - ‬2 min walk
  • ‪Spaghetti Kitchen Bar - ‬3 min walk
  • ‪Largo - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Art Club Museum - ‬3 min walk

About this property

Sofia Balkan Palace

Enjoy your visit to Sofia with a stay at Sofia Balkan Palace. Guests can visit the fitness center for a workout or grab a bite to eat at Stardust restaurant, which serves breakfast, lunch, and dinner. Other highlights include a bar/lounge and a garden. Fellow travelers love the helpful staff and breakfast. The property is just a short walk to public transportation: Serdika Station is 2 minutes and Lavov Most Station is 12 minutes.

Languages

Bulgarian, English, German, Greek, Russian, Spanish

At a glance

Hotel size

  • 241 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 15
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Onsite self parking (EUR 21.00 per day)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Baby bath
  • Bed rails

What to do

  • Shopping

Working away

  • Business center
  • 7 meeting rooms
  • Conference center (13563 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1956
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Lever door handles

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Stardust restaurant - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per person, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 0.61 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately EUR 23.00 per person
  • Airport shuttle service is offered for an extra charge of EUR 40 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for EUR 59.0 per day
  • Airport shuttle for children between the ages of 1 and 12 costs EUR 30 (one-way)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 30 per pet, per night

Parking

  • Self parking costs EUR 21.00 per day

Policies

This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: Google Pay and Apple Pay.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Frequently asked questions

Does Sofia Balkan Palace offer free cancellation for a full refund?
Yes, Sofia Balkan Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sofia Balkan Palace?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of EUR 30 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Sofia Balkan Palace?
Yes. Self parking costs EUR 21.00 per day. Parking spots may be limited.
Is airport shuttle service offered by Sofia Balkan Palace?
Yes, an airport shuttle is available. The charge is EUR 40 per vehicle one-way.
What are the check-in and check-out times at Sofia Balkan Palace?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Sofia Balkan Palace and nearby?
Sofia Balkan Palace has a fitness center and a garden.
Are there restaurants at or near Sofia Balkan Palace?
Yes, there's an onsite restaurant, Stardust restaurant.
What's the area around Sofia Balkan Palace like?
Sofia Balkan Palace is in Sofia City Center, a short 2-minute walk from Serdika Station and 2 minutes' walk from Church of St. George. The local area is popular with nature enthusiasts and our guests say it is very central.

Sofia Balkan Palace Reviews

Reviews

8.4

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Alejandro, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Excellent location
Excellent staff, very friendly and helpful. Hotel in a fantastic location. Highly recommend
Peter, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Stay was excellent but access to the hotel was hard. There’s nowhere to stop or park.
1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Peter, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Albena, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

Paul, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Ray, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

This is VIP property but the reception has no idea what is VIP membership- they are surprised I ask for free room upgrade. Same frustration with reception on my check out : As a VIP gold member you get 20% discount on food & beverage, but I am being told “No”. The hotel is nice historic property in best Sofia location. The reception staff should attend a training about VIP members treatment.
Milan, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Trevor, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Nicely designed hotel in the centre of Sofia
Right in the centre of Sofia. Metro station in front of the hotel. Well kept large room. Very good breakfast. Luxury design from 1950s with recent equipment.
Josef, 3-night business trip
Verified Hoteles.com guest review

4/10 Fair

Really friendly and helpful front desk. Shout out to Konstantinos and Anastasia who were really helpful on check in day. Overall ratings low as the hotel is dated and service not consistent. We had friends who stayed in the same hotel and didn't get their room cleaned at all despite requests being made. Not expected for a 5-star hotel. Value for money not quite there. The friendly and helpful front office staff salvaged the situation. I wouldn't choose this hotel again.
3-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Alfia, 3-night trip
Verified Hoteles.com guest review

6/10 Good

Ok but tired and dated
The positives, lovely building/lobby. Good size rooms. Comfortable bed. Good size TV. Negatives, very tired and dates room furniture/appliances. When I rang down for reception no one answered after 14 attempts so had to physically go to the reception each time. No menu for the minibar which is always worrying, I asked the guy on reception twice for it and he said he didn’t know it was down to house cleaning. Very strange. It’s an ok stay but better value in Sofia for less money. 3 stars for me.
Carl, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

The hotel is conveniently located, with easy access to major attractions and public transportation. The staff are efficient and courteous, and the breakfast offers a wide variety of excellent options.
Kakoli, 2-night trip
Verified Hoteles.com guest review

2/10 Poor

The hotel room and the entire hotel was filthy.The hallways were full of dust bunnies and the carpet looked like it had not been vacuumed for weeks.we were there for 5 days and housekeeping did not clean the common areas once.Our hotel room was worse. It smelled of human waste- urine and feces. I brought it to the attention of reception the day we checked in and his response was “I don’t know what housekeeping does but we can’t offer you another room as we are booked up”.whenever we made a request their response was that they would get back to us but they never did.we had booked another room in this hotel for the end of the month but quickly canceled.we travel a lot and this is the worse hotel we have stayed in and would never recommend it to anyone
Michael, 6-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Laura Anne, 1-night trip
Verified Hoteles.com guest review

6/10 Good

Matthew, 3-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Excellent hotel
Hotel is great. Excellent location, very clean, staff very helpful. Our second time at this hotel and will come back again for sure
Georgios, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Central to everything!
Very central to everything in Sofia, lovely hotel, that is being renovated but its not really disruptive to the guests, and if you stay on upper floors, those are mostly renovated. We had two rooms, one on the 1st floor, not renovated yet, but still nice and on the 4th, renovated, modern. The staff is lovely, very accommodating. The only thing I'd say is that the housekeeping needs some better overall guidance. They dont sweep the floors so there's dust bunnies everywhere, hallways, at the elevators, in the rooms, and it gets all over you. We stayed a week at the hotel so we started to really notice it. We only asked to have our room cleaned on night 4 of a 7 night stay and they didn't change our sheets, they didn't sweep the floors and we only got fresh towels because I specifically left them on the floor to indicate we'd like fresh ones. Thats my only criticism or note, the housekeeping standard needs some lifting. Everything else great!
Cristina, 7-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Keri, 2-night trip
Verified Hoteles.com guest review

4/10 Fair

We had stayed at this property 2 years ago and loved it. They renovated it since and removed all the old world charm. They put in all these touch screen operated lights and shades and climate control that are difficult to operate. Our A/c didn't work upon checkin, I went down to the desk, the agent said oh, I can see you have it on (very big brother of him) I said yes, but its not working. He did something and it started up. In the middle of the night, it went off again. My husband went down to the desk to tell them an d again, they did something and it went back on. Our last night, it didn;t matter what we did, it wouldn't go on. I went down to the desk, They sent up someone who did something and it eventually went back on (this was after 11PM). It went off again in the middle of the night. Our kids were in another room and they had no problems. But, you can't call yourself a 5 star hotel and not deal with your a/c issues. Especially when a guest complains 3 times
Stuart, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I have been staying in this hotel for 30 years and through each change of management it has gotten better and better. Very good services and quality for the money. Excellent value. Will continue to stay here.
Edward, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel right on metro station in city heart
Great hotel, very clean with great amenities in the heart of the city conveniently located on the Serdica metro station.
Georgi, 1-night family trip
Verified Hoteles.com guest review

2/10 Poor

No a/c, rude and inept staff. DONT STAY HERE
First room: no a/c, tv didn’t work, phone didn’t work. After 3 hours of maintenance going in circles trying, we went to the front desk. They said “here. Change your room.” Gave us a new room card. No apology or offer for assistance for a speedy move since we had already unpacked. We moved to the second room. A/c worked for the first night and then quit. The bar service was less than friendly and made it very clear that they were not pleased that we only wanted a drink and not food at this time. This stay was part of our 3 week trip through Eastern Europe for our anniversary. We would NOT stay here again. And we certainly do not recommend it!
Edward, 3-night trip
Verified Hoteles.com guest review

6/10 Good

Marcus, 1-night trip
Verified Hoteles.com guest review