I initially had such a good experience that I extended my stay. I called the front desk and was told I could switch to a new room on the 6th floor. Staff was kind to try to make my stay enjoyable.
However the next morning, another staff member said no room was assigned to me. I had already packed and cleared out, only to be told to go back and wait. I explained I had an important online meeting and couldn’t move mid-session. I was reassured that I could stay in my original room until I finish my meeting at 1pm.
I rushed to reset for my meeting, but at 12:30pm, despite the “Do Not Disturb” sign, cleaning staff knocked repeatedly until I answered. It was unprofessional and disruptive.
As I was leaving by 1pm, a cleaning staff stopped me and began questioning me agressively about the late check out and room change. I explained everything had been arranged with front desk, but she continued pressing me, followed me into the elevator, and to the lobby. She wanted to make sure I didn’t get away with ‘overstaying my welcome’. Her tone & attitude were intrusive and humiliating.
This was disappointing because most staff were kind and helpful. The morning staff member did also anpologize and tried to fix things. I’d still hoped to leave a good review but this encounter with the cleaning lady left me feeling unvalued. Cleaning staff should communicate with front desk before confronting guests. I hope management addresses this to ensure all guests are treated with respect.