It’s super convenient to stay at this hotel when flying in and out of Haneda, especially since it’s right in Terminal 3. Having a Lawson right outside the entrance, along with gift shops and restaurants all around, makes things really easy. The hotel is clean and the overall service is usually solid.
Another great thing is how easy it is to get into central Tokyo from here. The monorail and train connections are super accessible, and with the express train, you can get to Shibuya in about 30 minutes. So if you’re in a pinch — like we were this time when everything in the city was fully booked — this hotel is a solid option, and you can still easily go out and explore.
That said, my second stay wasn’t as smooth as the first. I was surprised by how poorly trained the staff seemed this time. It’s an international airport hotel, yet no one I interacted with spoke English — even basic questions, like asking where the wall outlet was for the coffee maker, led nowhere. Eventually, I just gave up trying to explain.
On top of that, I was quoted one price for a late checkout, but a minute later the staff changed it and said it would be 5,000 yen more — apparently because she “wasn’t sure.” At places like the Ritz or Four Seasons, they would’ve honored the original quote. Also, I was told our room could be cleaned during the extended stay, only to be told later by the manager that it couldn’t, since it was just an add-on to our original reservation. It was frustrating and disappointi