The photos make this property look amazing and it is, but lots of things make this inconvenient. It seems Windmill upon hills is the residences of the Swiss Garden hotel, with no assistance from the hotel it self.
Checkin was across the road at Geo38 and when they say checkin is at 3pm, they mean it. Not 1 minute early!
Limited amenities in room - no tea/coffee, no spare towels or toilet paper. No access to pool towels.
Accessing the building was very difficult, we had to go through a carpark and navigate the lifts with hard to use access keys.
There was no help, we are travellers from another country and wanted help to get taxis - it made our stay exhausting.
The Royal Suite was lovely but if I was to stay again in Genting, I would stay at Resort World.