This was NOT a positive experience.
These were the issues I had:
The listing says the Hotel has an elevator.
It does NOT.
I have a broken ankle and specifically booked this hotel because it was listed to have an elevator.
I did walk to the 4th (and top floor) to see the room. The wood floor of this room was caving in and boards were collapsed below to provide a dangerous, uneasy walking surface.
I shared these concerns with the man who was introduced to me through WhatsApp from the owner as "his friend". This friend, and not employee texted the owner, and then offered to take us to a second hotel. We walked to this hotel and were shown a very dark, smoky, street level room.
We cancel to leave the original booking, and book elsewhere.
I contacted customer service to let them know, and request a refund. As of one week past booking cancellation, the owner of the hotel has NOT responded to Expedia to issue a refund.
I reached out to the owner on the original WhatsApp conversation to share my concern about the room floors -- with multiple videos to show us sinking into the lower floor boards, and to ask for a refund.
He has not responded.
The hotel has been noted to be "undergoing renovation". Which I will note, should not be at the expense of the guest's safety.
As far as the elevator -- "there has never been an elevator" was the reply from the owner's "friend" who met us to let us into the hotel (at 3pm).It's listed falsely by the owner.
