Customer Service was Horrible, I had to wait 4 hours to check in, I was there at 3 pm, didnt get in until 7:30pm and then they gave me the wrong room. They gave me a King Size when I reserved 2 queen beds, I have my brother with me and he’s Handicapped.
There was no A/C, The tv didnt come in, had to ask for a fan and they had Cockraches crawling around in the bedside drawer. I would like my 1st night refunded or a free night stay, because I had to sleep on the chair, just so my handicapped brother could be comfortable on the bed. And whats going on with the air conditioner? They gave me a pool side room, my entire stay and it was Hot in there. No AC the entire time I stayed. Im in town a couple more nights and if I could be refunded or given a couple nights free with an air conditioned room for our troubles would be Greatly Appreciated.
Thank You.
The Evening Gentleman working is Very Nice and Attentive. Hes Very Respectful & Kind.