4/10 Regular
31 de marzo de 2025
Hotels Renovations at FULL PRICE!
We showed up to the lobby. There was no lobby. No front desk. They are renovating. No warning when we booked weeks ago. I walked around for 5 min then I went outside and decided to call. It rang and rang. I went back inside, and there was the phone system, sitting on a chair where the front desk used to be, ringing away for 5 minutes.
Finally a worked found a hotel employee and they told us we couldn't check in until later. Asked us to do the digital checkin through the Hilton Honors app if we could. Of my 8 rooms, only one of us could. It didn't help because it didn't work.
When we went back in after they told us the rooms would be ready the staff is nowhere to be found. We call them from the laundry room. They say, "give us a call when you get here." We told them "walk outside the door, we're in YOUR laundry room."
They walked out got our names, came back with keys. My credit card got charged random amounts 5 charges for the 4 rooms checking in that day. That was weird. I asked them about it. They said, "Oh that says Hampton Inn Knoxville. That's not us." Ok, I ask, If I paid them and they charged us while you were checking us in, then why did you give us keys? Shouldn't the charge come from you? "You have to bring that up with them." Then she shut the door and we never saw an employee again.
Rooms were good. Showers leaked all over. Breakfast was non-existent - see pic. Parking was all taken up by the workers.
Michael
Michael, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com